Abuse Policy

1. Our Commitment

Seroblaze is committed to providing a safe, secure, and reliable cloud platform for all users. We have zero tolerance for abuse of our services and will take swift action against violations of this policy.

2. Prohibited Activities

The following activities are strictly prohibited on our platform:

Illegal Content and Activities

• Hosting or distributing illegal content
• Copyright and trademark infringement
• Child exploitation material
• Terrorist content or activities
• Drug trafficking or illegal substances

Spam and Unsolicited Communications

• Sending unsolicited bulk email (spam)
• Email harvesting or list building
• Phishing attempts
• Fraudulent or deceptive communications

Malicious Activities

• Malware distribution or hosting
• Hacking tools or services
• Botnet command and control
• Cryptocurrency mining without authorization
• DDoS attacks or network abuse

Resource Abuse

• Excessive resource consumption
• Attempts to circumvent usage limits
• Unauthorized access to other accounts
• Service disruption or interference

3. Reporting Abuse

If you become aware of any abuse of our services, please report it immediately. We investigate all reports promptly and take appropriate action.

Information to Include

• Description of the abusive activity
• URLs or IP addresses involved
• Date and time of the incident
• Any supporting evidence or documentation
• Your contact information for follow-up

4. Investigation Process

Upon receiving an abuse report, we will:

• Acknowledge receipt of your report within 24 hours
• Conduct a thorough investigation
• Take appropriate action based on our findings
• Notify you of the outcome when appropriate
• Implement measures to prevent future abuse

5. Enforcement Actions

Depending on the severity and nature of the abuse, we may take the following actions:

Warning and Education

For minor violations or first-time offenses, we may issue a warning and provide guidance on proper usage.

Content Removal

Immediate removal of abusive content while allowing the account to remain active.

Service Suspension

Temporary suspension of services to prevent further abuse while investigation continues.

Account Termination

Permanent termination of the account for severe violations or repeated offenses.

Legal Action

Cooperation with law enforcement and pursuit of legal remedies for criminal activities.

6. Appeals Process

If you believe your account has been suspended or terminated in error, you may appeal our decision:

• Submit your appeal within 30 days of the action
• Provide detailed explanation and supporting evidence
• We will review your appeal within 5 business days
• Our decision on appeals is final

7. Prevention and Security

We employ various measures to prevent abuse:

• Automated monitoring and detection systems
• Regular security audits and assessments
• User education and awareness programs
• Collaboration with industry security organizations
• Continuous improvement of our security measures

8. Cooperation with Authorities

We cooperate fully with law enforcement agencies and regulatory authorities in investigating and prosecuting illegal activities. We may disclose user information when required by law or to protect our users and services.

9. Policy Updates

This Abuse Policy may be updated from time to time to address new threats and challenges. We will notify users of significant changes and post the updated policy on our website.

10. Contact Information

For questions about this Abuse Policy or to report abuse, please contact us: